Sarah E.
West Palm Beach, FL
100%
Job Success
Top Rated
Customer Care, SaaS administration, IT support
$50.00/hr
Resourceful IT support customer specialist driven to exceed expectations and maximize customer satisfaction. 10+ years of professional experience in customer service industries and team management through full lifecycle management. Responsible for application implementation, SaaS architecture, administration, configuration, user triage, accounting for system security and business needs, as well as day-to-day operations.
I have worked with various systems and technologies, many jobs requiring quick uptake of new software and tech stacks.
Skills: Jamf · Google Workplace · Mac · Hardware · Help Desk Support · Okta Identity Cloud · Okta Single Sign-On · Okta Administration · Salesforce.com · Zoom · Microsoft Office
Work history
Customer Support Role
Dec 7, 2023
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Apr 4, 2024
"Sarah is great to work with, highly available and very eager to handle complicated tasks. Would recommend 10/10."
Private earnings
Organic Instagram Growth and Engagement
Oct 19, 2020
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Apr 2, 2024
Private earnings
Generate and merge monthly reports
Dec 28, 2022
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Dec 19, 2023
No feedback given
Private earnings
Sales Outreach (reference: ACTV)
Jan 28, 2019
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Jan 3, 2023
No feedback given
Private earnings
Sales Outreach (reference: LITE)
Feb 11, 2019
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Jan 3, 2023
No feedback given
Private earnings
Website Testers (US Based)
Jun 21, 2022
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Oct 10, 2022
No feedback given
Private earnings
Retail & Store Managers needed to review bank of items for retail customer service skills test - Upwork enterprise client
Oct 5, 2021
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Nov 16, 2021
"Completed all milestones on time, as expected, & provided helpful feedback."
Private earnings
Customer Service Virtual Assistant for Online Business Coach to Creatives
Oct 4, 2021
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Oct 27, 2021
No feedback given
Private earnings
Simple Data Entry services needed for a market research study
Nov 12, 2019
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Aug 22, 2021
No feedback given
Private earnings
USA Virtual Assistant Needed - Communicate by Phone/Email with Clients
Oct 24, 2018
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Dec 18, 2020
Private earnings
Support staff needed for email support and product training on an ongoing basis
May 1, 2024
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Present
Job in progress
Private earnings
IT Support | Entry Level
Oct 13, 2021
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Present
Job in progress
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Quality Control Product Testers Needed
Nov 27, 2018
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Present
Job in progress
Private earnings
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Skills
- Social Media Management
- Phone Support
- Community Moderation
- Social Customer Service
- Social Media Website
- Community Engagement
- OKTA
- IT Support
- SaaS
- Email Communication
- IT Service Management
Project catalog
Get started working with Sarah quickly with these predefined projects.
Get started working with Sarah quickly with these predefined projects.
You will get a personal hashtag bank and one month of account growth
From $400
35 days delivery