Upwork home
Sign up
Secondary
Kimberley R.
South East, United Kingdom
100% Job Success
Top Rated Plus

VA, Customer Service Manager, Administrator, Assistant, Researcher

I am a native English speaker from England. I have numerous skills ranging from: Inputting Data, Internet Research, to other more advanced areas such as Order Management, providing Virtual Assistance and carrying out excellent Customer Service. Customer service duties that I have carried out to a high standard include; Responding professionally to customer enquiries within 24 hours, Checking Orders and Shipping Times, Contacting the Printers/Shippers for Queries, Invoicing Customers, Allocating work for co-workers and messaging them via Monday's system, Deciphering as to whether a customer is due a refund, Refunding customers plus more. I am quick to learn, so new programs, software and systems do not faze me. I understand CRM systems very well. I can carry out professional VA roles to a high standard from completing all of the required admin duties, to carrying out first class customer service. Also due to being a native English speaker, English proof reading and Form Filling are some more of my skills. I am very familiar with Marketing on Social Media Platforms such as Facebook, Twitter, Instagram, LinkedIn and Pinterest. I previously lived and worked in Turkey for 4 years, partnering a successful Villa & Apartment rental company. My role was Advertising, SEO, Responding quickly and efficiently to enquiries, Managing staff and their salaries, Inputting data onto the Website, Organising guest arrival, Keeping files of previous and current clients and Providing outstanding support & customer care. I have experience using Holiday Lettings, Trip Advisor, Click Stay and many other Rental Management systems. Some other Sales Administrator tasks I have carried out successfully are: Inputting orders, Keeping a record of customer returns, Crediting customers, Monitoring stock levels and Dealing with email and phone enquiries. I have vast experience in adding products to online stores which includes; having excellent experience with Magento, Shopify and Amazon E-commerce Platforms. Great Marketing experience with Mailchimp and Klaviyo, from setting the systems up in the beginning, to creating and designing the finished newsletters to go out. I have experience using Zendesk, Salesforce and similar systems. Good knowledge of Word, Excel and Adobe Photoshop. This includes placing art into templates in Photoshop for print on demand and also using my own artistic flair when needed. I am experienced in writing Blogs and Articles, especially if they are Travel, Expat and Pet related. I have extensive experience with Wordpress, Squidoo and Blogger. I have also studied and completed Advanced Business Studies at College.
Kimberley R. has more jobs. Create an account to review them

Skills

  • Order Processing
  • Search Engine Optimization
  • Order Management
  • Social Media Marketing
  • Online Research
  • Marketing
  • Topic Research

Browse similar freelancers