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Marionne Lourdes S.
Cebu, Philippines
100% Job Success
Top Rated Plus

Dedicated Customer Service Representative

I am a dedicated and experienced customer service representative with a proven track record of delivering outstanding customer support. With 15 years of experience in the field, I possess excellent communication and problem-solving skills that enable me to provide exceptional service to clients. My goal is to ensure customer satisfaction by addressing inquiries, resolving issues, and building strong relationships with clients. Services Offered: - Efficiently handling incoming customer inquiries through phone, email, or live chat - Resolving customer complaints and concerns in a timely and professional manner - Providing product knowledge and assistance to customers - Processing orders, returns, and exchanges - Updating customer accounts and ensuring accurate data entry - Escalating unresolved issues to the appropriate departments or senior management - Providing proactive follow-up to ensure customer satisfaction - Building and maintaining strong customer relationships Skills: - Strong interpersonal and communication skills - Active listening and empathy - Ability to remain calm and professional in challenging situations - Proficiency in CRM software and customer support tools - Excellent time management and organizational abilities - Attention to detail and accuracy in data entry - Multi-tasking and problem-solving capabilities As a customer service representative, I prioritize delivering excellent service and ensuring customer satisfaction. I understand the importance of prompt and effective resolution of customer issues to maintain a positive brand image. I strive to build trust and loyalty with customers by going above and beyond their expectations. My ultimate goal is to create a positive customer experience that leads to long-term relationships and increased customer loyalty. If you are seeking a dedicated and skilled customer service representative to enhance your customer support efforts, I would be thrilled to work with you. Let's discuss your specific requirements and how I can contribute to your business success. Feel free to reach out to me. I am excited about the opportunity to collaborate with you!
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Skills

  • Email Communication
  • WordPress
  • General Transcription
  • Online Research
  • Salesforce
  • LinkedIn
  • Online Market Research

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