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Miliscent G.
Antipolo City, Philippines
100% Job Success
Top Rated Plus

Experienced E-commerce Customer Support/Disputes and Chargeback

With 12+ years of experience in customer support, I excel as a versatile professional. Skilled in team leadership, e-commerce, dispute management, and technical assistance, I ensure customer satisfaction. My expertise includes handling inquiries, resolving disputes, and providing technical aid. I optimize team performance and efficiency through effective strategies, motivating them to achieve outstanding results. In the e-commerce realm, I possess in-depth knowledge of order processing, inventory management, and payment processing. I troubleshoot technical issues, guiding customers throughout their journey. As a dispute manager, I analyze cases objectively, communicate with stakeholders, and negotiate fair settlements, prioritizing both customer satisfaction and business goals. In technical support, I adeptly troubleshoot software and hardware problems, offering clear explanations for positive customer experiences. Overall, my diverse background equips me with a well-rounded skill set and deep domain understanding. I'm dedicated to delivering exceptional service and fostering strong customer relationships. Thank you for considering my expertise. I'm eager to contribute to your team or project.
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Skills

  • Telemarketing
  • WordPress
  • Facebook

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