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Jhonalyn d.
Bocaue, Philippines
100% Job Success
Top Rated Plus

ESL Teacher, Email Support, Admin Assistant, Chat Support

Qualifications Summary: • Results-oriented virtual assistant with 8 years of experience in the service industry. • Skilled at handling different troubleshooting issues, building rapport, and providing empathy to the customers. • Above-average computer and typing skills with over 8 years of experience in handling typing projects such as thesis, affidavits and brochures among others. • Excellent verbal and written English communication skills. • Fast turnaround and effective time management skills to meet the client's requirements and goals. 1. Online ESL teacher - Working as a part-time online English teacher for 8 years. I acquired 2 TESOL certifications, one with with grade 'A2' on August 2017, the other one was in 2019. - I teach Chinese kids and adult students. I also teach Korean students. I teach kids reading, writing, and basic grammar. I teach Business English, Travel English and Conversation English to adult students. 2. Customer Support - Working as a part-time customer support for a moving company. The tasks include answering phone calls of potential customers, booking moving dates, updating customer info on the database, following up with customers and inter office communication just to name a few. - Worked for an Online Store shop which has more than 3500 customers. Ticket handling and answering customer queries about their purchased products. Technical support and managing customer accounts. 3. Virtual Assistant/Admin Assistant/Customer Support Worked as a Virtual Assistant for a Canadian based VOIP Service provider where I performed tasks including: • Email support and ticket handling • Phone support • Scheduling conference calls • Evaluating customer submitted forms • Port request submission • Interoffice communication • Purchase Order • Basic accounting such as creating quotes and monthly invoices. Worked as a Virtual assistant for an Online Craft Shop where I perform and completed tasks including Data Entry, web research, and managing social media accounts including: - Facebook - Etsy - Squidoo - Flickr 4. Off page Optimization Directory submission / Citation / Business Profile Creation I have a list of web directories that for USA and UK businesses to help increase their ranking on Google Local. Listed new business to local directories (USA & UK) Fixed tons of errors and duplicate listings. - Video Promotion Created and uploaded many videos of businesses and most of them appeared in the first page of Google for several keywords. - Image Promotion Uploaded images to help increase ranking. I am proficient in using - Microsoft Office - Excel - Google Drive - Asana - Helpspot - Basecamp - Zendesk Other Skills: Image editing Video creation Video editing I have above average skills in using: Photoshop Windows movie maker Microsoft Office (spreadsheet, PowerPoint, word) Google docs Dropbox
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Skills

  • WordPress
  • Phone Support
  • SEO Keyword Research
  • English Tutoring
  • Article Submission
  • Search Engine Optimization

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