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Melanie T.
Calamba City, Philippines
100% Job Success
Top Rated

Virtual Assistant | Project Manager | Customer Support

Hey, thanks for stopping by! Are you a busy entrepreneur looking for a sidekick to do the overwhelming tasks? Maybe you're a startup company looking for someone to help you organize the business and run it smoothly. Perhaps, a Fortune company looking for a valuable asset to bring the A-game to your team. Let me help YOU. Let me take charge of those chores that prevent you from bringing your business to its full potential. I identify problems and provide solutions. I love working with systems that make our lives easier and much more efficient. I am creative with a constant desire to learn. My clients commend me for my ideas and attention to detail. I like working in a fun environment but working in a fast-paced setting is rewarding as well. Let’s work together and bring your vision to life! Administrative: • Research and lead generation • Appointment setting and calendar management using Google Calendar and Calendly • Inbox management • File management and organization using Google Suite, Dropbox and OneDrive • Creating documents, templates, and forms using Office, Google Suite, and Acrobat • Creating SOP documents and reports • Database management using CRM platforms such as Salesforce • Light bookkeeping using Zoho Books, Xero and Expensify • Sourcing of candidates through LinkedIn • Setting up products, maintaining inventory, and processing orders in Shopify • Creating and editing website pages in WordPress and Squarespace • Basic photo editing using Photoshop, Illustrator, Lightroom, and Canva Marketing: • Creating content (feed posts, reels, and stories) for Facebook and Instagram using Canva • Posting, scheduling, and monitoring analytics using Facebook Business Suite • Creating survey forms using Google Form, Airtable and Monday.com • Managing social media for engagement and customer support • Creating and editing brochures, flyers, and posters Project Management: • Expert in creating project boards and setting up automation on Monday.com • Managing projects using Trello, Basecamp, Asana, and Airtable • Setting up automation in Zapier integrating Slack, Monday.com, and Google Suite products Customer Service: • Resolving customer issues via ticketing system such as Zendesk and Gorgias
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Skills

  • Critical Thinking Skills
  • Team Facilitation
  • Project Delivery
  • Project Scheduling
  • Social Media Management
  • Google Sheets
  • Email Communication

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