WordPress is a free and open source blogging tool and content management system (CMS) powered by PHP and MySQL. It has many features including a plug-in architecture and a template system. wikipedia.org

Microsoft Visio, formerly known as Microsoft Office Visio, is a commercial diagramming program for Microsoft Windows that uses vector graphics to create diagrams. wikipedia.org

Microsoft Office is an office suite of desktop applications, servers and services for the Microsoft Windows and OS X operating systems. wikipedia.org

Business Process Modeling (BPM) in systems engineering is the activity of representing processes of an enterprise, so that the current process may be analyzed and improved. BPM is typically performed by business analysts and managers who are seeking to improve process efficiency and quality. wikipedia.org

A flowchart is a type of diagram that represents an algorithm or process, showing the steps as boxes of various kinds, and their order by connecting these with arrows. This diagrammatic representation can give a step-by-step solution to a given problem. wikipedia.org

Power BI is a cloud-based business analytics service that gives you a single view of your most critical business data. wikipedia.org

Management in business and organizations is the function that coordinates the efforts of people to accomplish goals and objectives using available resources efficiently and effectively. wikipedia.org

Data modeling in software engineering is the process of creating a data model for an information system by applying formal data modeling techniques.

The Microsoft Bot Framework is a powerful set of services, tools, and SDKs that provides a rich foundation or framework for developers to build and connect intelligent bots wikipedia.org

Structured Query Language (SQL) is a programming language designed for managing data in relational database management systems (RDBMS). wikipedia.org